Privacy policy.

Effective Date: January 1st, 2018

1. Introduction

Alcheme Health ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile application, and services integrated with our Electronic Medical Record (EMR) system powered by Zenoti.

2. Information We Collect

  • Personal Information: Name, email, phone number, date of birth, address, and health information you provide through forms or interactions.

  • Medical Information: Treatment history, before/after photos, notes, digital intake forms, and consultation records collected via Zenoti.

  • Technical Data: Device type, IP address, and usage data collected through analytics tools.

3. How We Use Your Information

  • To provide and manage medical spa services

  • To facilitate appointment scheduling, secure messaging, and charting via the App

  • To comply with medical and legal recordkeeping obligations

  • To send appointment reminders, promotional content, and service updates (with your consent)

4. Sharing Your Information

We do not sell your personal information. Your data may be shared with:

  • Authorized Alcheme Health staff and licensed providers

  • Zenoti, as our HIPAA-compliant EMR and infrastructure platform

  • Third-party vendors involved in hosting, analytics, and secure communications, under strict confidentiality agreements

5. Data Security

We use administrative, technical, and physical safeguards consistent with HIPAA standards, including:

  • Data encryption (at rest and in transit)

  • User access controls and activity logs

  • Multi-factor authentication

  • Regular vulnerability assessments through Zenoti

6. Your Rights

You have the right to:

  • Access your personal and medical information

  • Request corrections or updates

  • Withdraw consent to marketing communications

  • Request deletion of your account, subject to legal and medical retention requirements

7. Cookies and Analytics

Our App and website use cookies and third-party tools to understand user behavior and improve functionality. You can adjust cookie preferences in your browser settings.

8. Data Retention

We retain personal and medical records in accordance with federal and state laws and for as long as needed to fulfill our services and obligations.

9. Children's Privacy

Our services are intended for users 18 and older unless accompanied by a parent or guardian. We do not knowingly collect data from children without proper consent.

10. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on this page and, for material updates, we will notify users via email or app notification.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

Alcheme Health - Del Mar
Email: info@alchemehealth.com
Phone: 858-299-4990
Address: 12895 Paseo Village Way, Suite #1240
San Diego, CA 92130

Alcheme Health - La Jolla
Email: lajolla@alchemehealth.com
Phone: 619-335-2552
Address: 909 Prospect St, Suite #100C
La Jolla, CA 92037